Shipping Info & Policies

Generally, orders are shipped on a daily basis Monday-Saturday using USPS Priority Mail.  Items in stock will be shipped as soon as reasonably possible. We will notify you of any major delays. Please contact us before placing an order if you have concerns or time deadlines.

Flat-Rate Shipping & Handling costs to anywhere in the U.S. is $12.95 each.

  • We use Priority Mail for U.S. destinations - takes 2-3 days.

Flat-Rate Shipping & Handling costs to anywhere in Canada. is $31.95 each.

  • We use the U.S. Post Office Priority Mail International for Canadian destinations, generally takes 7 to 10 business days, however they tell us it takes 2-3 days to get into Canada, then 5-21 business days for delivery due to Canadian Customs. No Broker's Fees. Any duty fees and/or foreign taxes will be paid by the customer. Tracking numbers can be tracked both on the USPS website and the Canadian Post Office website.

There are no refunds for longer-than-expected delivery times, or due to weather delays.

We are not responsible for wrong or undeliverable addresses. Returned packages will require additional postage to re-ship the package.

Free Shipping on quantity orders of two or more - No shipping is added to orders of two or more.

Express Mail shipping to U.S. addresses available at additional cost for $39.95 each. Please PayPal the additional $39.95 to our 'support' email address and contact us via email to let us know.

Express Mail shipping International to Canada available at additional cost for $19.95 each. Cuts the normal deivery time to approx one week, depending upon Canadian Customs. Please PayPal the additional $19.95 to our 'support' email address and contact us via email to let us know.

 

Returns

  • No returns can be accepted without first contacting us by phone or e-mail for an RMA. Any orders returned without notification cannot be refunded.

    Please read the following return guidelines carefully:

  •  All products must be returned in new condition in original packaging.

  • Products damaged during return shipping are not eligible for refund so please ensure your return is adequately protected.

  • Product returned with a 'Signature Required' delays the return to us by approx 3 days. We live in the sticks, nobody will steal your return.

  • Products that have been installed may not be returned.

  • All returned products are subject to a 15% restocking fee.

  • Refunds for returned products are less any shipping, customs fees, or taxes, for outbound and/or return shipping.

  • No COD returns will be accepted.

Damage/Shortage

  • Any missing, or incorrect items must be reported with 30 days of package delivery.

  • Shipping related damage claims MUST be made against the carrier as FrostHeater Inc is not responsible for damage incurred during shipment.

Warranty

  • The FrostHeater kit comes with a 1 year replacement warranty from the date of purchase for workmanship defects only. Includes free tech support for the life of the product.

  • The warranty can only be honored to the original purchaser and will be verified before an RMA is issued or tech support is provided. Should the part change ownership by itself or on a vehicle, the warranty is no longer valid. Any modifications to the original product and/or installation will void the warranty. Running the vehicle's engine while the FrostHeater is plugged in will also void the warranty.